Esim Setup

Get Started with Your eSIM

Enable Mobile Data & Data Roaming

Before you start, make sure your data settings are configured correctly:

1. Go to Settings → Tap Mobile Data

2. Tap Mobile Data Options

3. Switch on Data Roaming

Important: If you have multiple data plans (eSIMs), make sure your eSIM Africa Pass is selected as the active plan.

Configure APN Settings

Set up your Access Point Name to ensure proper connectivity:

1. Go to Settings → Tap Mobile Data

2. Tap Mobile Data Network

3. Fill in APN field with internet

Reset Network Settings (If Needed)

If you're unable to set the APN, try resetting your network settings:

1. Go to Settings → Tap General

2. Tap Transfer or Reset iPhone

3. Tap Reset

4. Choose Reset Network Settings

After resetting, you'll need to configure the APN settings again.

Manually Select Carrier

For better connectivity, manually select your carrier:

1. Go to Settings → Tap Mobile Data

2. Tap Network Selection

3. Turn off Automatic

4. Pick the recommended carrier for your destination

Example: For Taiwan, select Chunghwa Telecom

Enable Mobile Data & Roaming

First, ensure your data settings are properly configured:

1. Go to Settings → Tap Network & Internet

2. Tap SIMs

3. Select your eSIM Africa Pass

4. Switch on Mobile data and Roaming

Important: Make sure your eSIM Africa Pass is selected if you have multiple data plans on your phone.

Configure APN Settings

Set up your Access Point Name for proper connectivity:

1. Go to Settings → Network & Internet

2. Tap SIMs

3. Select your eSIM Africa Pass

4. Scroll down and tap Access Point Names

5. Tap the + button to add new APN

6. Fill in the APN field with the appropriate value

Example: For Taiwan, use "Mobile" as the APN. Check your destination-specific APN requirements.

Reset Network Settings (If Needed)

If you're unable to set the APN, try resetting your network settings:

1. Go to Settings → Scroll down to System

2. Tap Reset options

3. Tap Reset Mobile Network Settings

4. Confirm by tapping Reset settings

After resetting, you'll need to configure the APN settings again.

Manually Select Carrier

For optimal connectivity, manually select your carrier:

1. Go to Settings → Network & Internet

2. Tap SIMs

3. Select your eSIM Africa Pass

4. Turn off Automatically select network

5. Choose the recommended carrier from the list

Example: For Taiwan, select Chunghwa Telecom. The carrier name may appear with "(forbidden)" initially - this is normal before activation.

Frequently Asked Questions

What is an eSIM?

An eSIM is a digital SIM that you activate by scanning a QR code sent to your email after purchase. No physical SIM card needed! It allows you to switch between countries without swapping SIM cards while enjoying local data rates.

Is my device eSIM compatible?

Check if your device supports eSIM by dialing *#06# on your phone. If you see a 32-digit EID number, your device supports eSIM.

iPhone Models:

iPhone XR / XS and newer
iPhone 11 series and all subsequent models
iPad Pro, iPad Air, iPad, iPad Mini (Wi-Fi + Cellular models only)

Android Models:

Google Pixel 4 and newer
Samsung Galaxy S20 series and newer
Samsung Galaxy Z Fold/Flip series
Samsung Galaxy Note 20 series

Note: Locked phones and devices from mainland China, Hong Kong, and Macau do not support eSIM.

How will I receive my eSIM?

Your eSIM will be delivered to your email. Copy the redemption code and visit https://esimexchange.com/ to convert it to a QR code. Then scan the QR code with your phone to activate it.

When should I install my eSIM?

You can install your eSIM anytime, but we recommend installing it while connected to Wi-Fi in the country where you'll use it (preferably not at the airport). The eSIM activates when it connects to the supported network, and validity days begin once activated.

How do I know if my eSIM is active?

Check your device's network settings. If it shows the network name and you have signal bars, you're good to go!

Can I use my existing SIM card with the eSIM?

Yes! You can keep your existing SIM card active while using the eSIM. However, only one eSIM can be bound to one phone, and only one eSIM can be used at a time.

Can I get a refund?

Refund policies vary based on your situation. If you haven't redeemed your eSIM to a QR code, you may be eligible for a full refund. Once redeemed or activated, different policies apply. Please contact customer service for assistance with refund requests.

Need Help? If you're experiencing issues, please contact our customer service team. We're here to help you get connected!